NHTSA Complaint #11655673 — 2023 KIA EV6

On April 6, 2025, while charging my car my Juicebox tripped a breaker. When I reset it the Juicebox was showing errors and was inoperable. I tried to use my backup charger (Blink) but it tripped a breaker and became inoperable too. I took the car a commercial charger (ChargePoint) and it would not charge the car. Kept getting a “charge interrupted” message. The first Kia dealer I went to did not have a Level 2 charger and could find nothing wrong and refused to help repair the car. The second Kia dealer had a Level 2 and confirmed it would not charge, but Kia would not authorize a warranty fix. That dealer suggested leaving the car for a few days and hope the car generates a fault that Kia will accept to authorize a fix. •What component or system failed or malfunctioned, and is it available for inspection upon request? The Level 2 AC charging no longer works. •How was your safety or the safety of others put at risk? The car tripping 240-volt breakers and making two 240-volt chargers inoperable is concerning. •Has the problem been reproduced or confirmed by a dealer or independent service center? One dealer has confirmed the Level 2 charging no longer works. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It was inspected by a Kia service shop •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None