NHTSA Complaint #11655560 — 2024 HONDA CR-V

We were driving on [XXX] . Lane keep assist and cruise control were active at the time of the incident. We were driving in the leftmost lane when suddenly we heard a loud thud noise and the tire immediately went 90 degrees causing us to lose steering control. The vehicle went from the left lane into the shoulder, making contact with the side barrier on the highway with the tire as first point of contact. We immediately attempted to regain control of the vehicle and managed to steer it out of the barrier and slowly come to a skidding stop in the shoulder area. Multiple suspension components damaged, possibly transmission, wheel damaged, ball joint and axle damaged, left front strut, strut mount, strut bearing, and upper spring seat damaged. We got it fixed for the first time for 6.1k then they wires another fix for the back wheel because the entire wheel and more parts were damaged and they want to fix it for 1k more. and then today I got another quote for 1.3k for the strut. They have done multiple diagnostic tests and alignment tests but keep coming with more issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)