NHTSA Complaint #11655167 — 2018 TOYOTA CAMRY

While operating my vehicle, the multi information display between the tachometer and RPM gauges flashed bold red letters BRAKE (even though nothing was in front of us at all) then the screen went 100% black. When that happens, the majority of the safety features are obsolete because you cannot see or read what caused the beep. Also, the Odometer could not be seen as well as feul eveonomy, if cruise control was engaged, what gear your engine is in if Sports mode is activated (in which occurs if accidently hitting the gear switches on your steering wheel just turning it), unable to see maintenance messages, cannot control the sensor settings...nothing. When I finally had enough money to even get the car diagnosed (roughly $187), the Corwin Toyota dealership asked me for the mileage, and I had to tell them to tell me. They did confirm the instrument panel/cluster to be defective, however, I and my extended warranty company had to pay the bill. 53,252 miles when they serviced it. When I paid my portion, I asked Lori how long will this one last and she told me, "They are suppose to last the duration of the car's life." I replied, "Um, but...". On April 17th I called Toyota's Customer Engagement line and spoke with them about the defective part and repair. Dorian told me that with the part replaced carries a 1 year warranty. If Toyota designed essentially all the safety features, eco features, cruise control, gears to only be seen or controlled on that multi-informational display within the instrument panel/cluster, they should be required to fix it at no cost to customers for the lifetime of the car. I took video of it before I dropped it off to be serviced., but even Corwin Toyota in Fargo, ND, has video footage of the mechanic's assessment.