NHTSA Complaint #11654883 — 2022 CHRYSLER PACIFICA

I bought a 2022 Pacifica Hybrid in October 2022. About 2 months ago(Feb 2025), while I was driving on the [XXX] highways, my car suddenly showed "Stop Safely Vehicle Will Shut Off Soon" and a turtle symbol. At this time, I was driving 70 MPH and the car started to slowly stop. Then, I tried to drive into a nearby Starbucks to check it out. I turned off the car. Everything was OK such as oil, coolant, a/c, windshield. Then I restarted the car and the "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol were gone. I thought it was okay, so I continued driving. 5 days ago (XXX), I had a trip to San Antonio. When I was driving close to Austin. My car showed "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol again. At this time, I stopped on [XXX]. I feel very dangerous for me, my wife and my 2 children. I feel very scared and confused when I am driving on [XXX] and the car stops like that. I feel like our lives are in danger while driving. Then "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol appear more frequently. My car has appeared "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol 6 times in 3 days. Yesterday was [XXX]. When I parked in my driveway, "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol also appeared. Every day, I must take my 2 children to school in my 2022 Pacifica Hybrid. Now, I feel very scared when driving. I do not know when "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol will appear again and will cause an accident for my family. We sincerely hope that you will consider and request Chrysler to help us check and fix this as soon as possible. Thank you very much. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)