NHTSA Complaint #11654572 — 2016 FORD TAURUS

The contact owns a 2016 Ford Taurus. The contact stated while driving at various speeds, the engine overheated. Additionally, the contact stated that while driving at an undisclosed speed, the engine overheated. The contact pulled over to the side of the road, added coolant to the vehicle, and allowed the engine to cool down. The vehicle was taken to a Walmart, where the contact was informed that coolant was leaking from the vehicle. The manufacturer was notified of the failure and advised the contact to tow the vehicle to the dealer for diagnostic testing, and Goodwill Assistance could be considered. The vehicle was towed to the dealer, where it was diagnosed that the coolant pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer later informed the contact that no assistance would be provided and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,500.