NHTSA Complaint #11654233 — 2023 FORD MUSTANG MACH E

FORWARD COLLISION AVOIDANCE: WARNINGS issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report
Crash

Complaint Details

ODI Number 11654233
Vehicle 2023 FORD MUSTANG MACH E
Component FORWARD COLLISION AVOIDANCE: WARNINGS
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

I have a 2023 Mach e premium on lease.  
I drive using single pedal mode. 
Three days ago I pulled into a parking spot in front of a restaurant in a plaza. When I took my foot off the accelerator the car came to a complete stop (as it should have ) … about a half a second later, before I could put the transmission into park, the vehicle went full throttle and jolted forward up over the curb onto the plaza sidewalk and crashed into a full brick column. I slammed on the breaks as fast as I could, but if the brick column was not there, we would have crashed into the restaurant. There is damage to the front drivers side of the vehicle. The airbags did not deploy. The beeping sensors never went off. Honestly, the experience scared the crap out of me. We’re lucky no one was injured. 
Ford has the car at the dealership now. 
they told me that something seems to have malfunctioned. They told me that the car should have deployed the airbags, the sensors should have went off, a deceleration stamp should be logged in the vehicle data and it should be telling ford that the car experienced a collision. None of that happened. 
needless to say, they are now telling me that because they can’t mimic the problem, Ford is instructing them to return the vehicle to me. 
they have nothing to repair, and are not taking ownership for the damage. I honestly don’t want to take the car back. 
my wife isn’t comfortable driving it anymore as she feels it’s a safety risk.

Related Complaints for the 2023 FORD MUSTANG MACH E

Other FORWARD COLLISION AVOIDANCE: WARNINGS Complaints

#11692151 My car displayed a warning that the pre-collision assist was not available. This caused all of the safety features no...
#11640625 The Mach-E alert systems does not alert the driver if there's a pedestrian close by. The alert system alerts for vehi...
#11524167 The car is accelerating by his own, without having the cruise control on and this happened a couple times, mostly aft...

Recent Complaints for the 2023 FORD MUSTANG MACH E

#11719496 FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING Electronic parking brake failure after Massachusetts snow storms and salt. Car is currently at dealership so yes it’s...
#11719496 SERVICE BRAKES Electronic parking brake failure after Massachusetts snow storms and salt. Car is currently at dealership so yes it’s...
#11715814 SERVICE BRAKES "Parking Brake Fault - Service Now" warning appeared. Parking brakes locked after stopping vehicle. Dealer diagnosed ...
#11713552 SERVICE BRAKES Diag and replace left rear parking brake actuator pigtail. Corrosion and breaking of the wire, causing the parking br...
#11709517 SERVICE BRAKES Parking break fault message appeared on the vehicle and the parking break was stuck on, making it impossible to relea...
Check any vehicle history by VIN - Free vehicle history report