NHTSA Complaint #11654151 — 2019 FORD ECOSPORT

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that while driving at an undisclosed speed, an abnormal rattling sound was coming from the engine. The contact stated that previously the vehicle jerked, and the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that recently there was heat coming from the engine compartment and entering the vehicle through the A/C vents. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 34,000. VIN tool confirms parts not available.