NHTSA Complaint #11653816 — 2014 JEEP GRAND CHEROKEE
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11653816 |
| Vehicle | 2014 JEEP GRAND CHEROKEE |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CT |
Consumer Description
My truck was affected by the fuel pump recall brought it to the dealership to have it performed was told fuel pump was bad and contamination occurred was told they will repair the truck as part of the recall. 3 weeks later received a call truck was ready but gave a code for temp sensor that was not covered by recall had to pay $500 for the repair I authorized and was told part was out of stock for a week. after the part was installed i was told the car was ready all codes were cleared and car was good to go. Meanwhile the truck was not road tested after all the repairs were completed. I picked up the car friday 4:30pm went home and the truck lost power again and check engine light and lightning bolt came on. dealer was closed had to tow it to them for them to look at Monday. Got a call stating they retightened everything and told me to come get the car. Meanwhile car was not road tested again! picked up the truck and again after 50 miles same thing again check engine light and loss of power brought it back to the dealer and was told that need to do a cleaning of the engine but to drive the truck and see how it goes. took the truck went to work around 90 miles on the highway smoke starting coming into the cabin truck lost complete power and almost caught fire!! vehicle was in NY had it towed to the nearest station until we speak w dealer to arrange for it to be towed back to CT. Spoke w dealer next morning and was told they have an affiliated dealer in NY to have it towed there and they will look at it. Took it to Manhattan Jeep and was told the dpf sensor had melted and they needed to replace it. Part was on back order for a week. Had them replace it after replacing they told me the truck is still not running correct. Statting that the honeycomb in the dpf was broken and needed to be replaced along with the catalyst converter! all this was done due to the recall not being performed correctly!!! and not be road tested after replacing fuel pumps, fuel rail, fuel injec
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