NHTSA Complaint #11653746 — 2021 HONDA CR-V HYBRID

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11653746
Vehicle 2021 HONDA CR-V HYBRID
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

My 2021 Honda CRV has been at freeway speeds, all of a sudden starts flashing my engine light, acceleration quits working... and I have to try to navigate off the highway as my car is slowing down to turn the car off. This has happened SIX times. Once I turn the car off and then turn it back on, it resets. It's not logging an error code so the dealership can't figure out what is wrong. I have recorded it happening on my phone several times, as requested, and shared with the dealership. I also made Honda Corporate aware and was given a case number a year ago and have contacted them SEVERAL times and they continue to say they are reviewing it, but no action has been taken. It's terrifying. I have so much anxiety driving my car and can't believe I haven't been hit or killed at this point. I also found several other people with the exact same make, model and year doing the exact same thing and Honda has done nothing. No recalls, nothing. They have been aware of this for over a year and are not reacting. I'm at a loss what to do. The dealership admitted this is a serious safety issue, but said they can't fix something they can't figure out. Unbelievable! Also, I do have video recordings on my phone of this happening and shared them with the dealership and with Honda Corporate Customer Service. I don't know how to upload them here, but happy to share them.

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