NHTSA Complaint #11652631 — 2021 TOYOTA HIGHLANDER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11652631
Vehicle	2021 TOYOTA HIGHLANDER
Component	ENGINE
Date of Incident	April 3, 2025
Date Filed	April 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TRANSMISSION, Jolts when backing up, and hesitates in traffic. The dealership confirmed it's the transmission. No warning lights, just running poorly with hesitation, afraid of breakdown. First appear a month ago after my warranty expired. I have a 2021 Highlander with 80,000 miles and still owe $22,992.84 on the vehicle. My warranty 60/60,000 is of is not any good. The issues is the transmission. The dealership is telling me it's not covered even though this is an issue with this model. For a another $11,000 they can install a new transmission. Toyota you are better then this, my Camry I had almost 300,000 on it. I had another highlander before this one. Very disappointed.

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