NHTSA Complaint #11652260 — 2019 DODGE GRAND CARAVAN

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11652260
Vehicle 2019 DODGE GRAND CARAVAN
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

My van has only 88,509 miles. In the middle of a snowstorm, when I was 200 miles from home, it died. It had weird noises during the day, but the engine light had not come on at all. As I was trying to get to my mother's house in blinding snow, it simply stopped on a hill on a dark road. I was terrified. I had to rent a car to get back to NJ (which cost $100). I had my van towed to a Dodge dealership in Vestal, NY where I was quoted $9000 to replace the transmission. See attached. This problem seems to be a known issue with the 2019 Grand Caravan based on research online, and I am concerned that Dodge has not adequately addressed this major transmission defect. I rejected the $9000 repair cost and had my van towed to a small town garage and I am still waiting for them to finish it. They estimated $4000. I have not gotten my van back yet so I do not know the final diagnosis/repair cost.

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