NHTSA Complaint #11652198 — 2024 FORD MUSTANG MACH E

What component or system failed or malfunctioned, and is it available for inspection upon request? The high-voltage battery system and powertrain system both failed. The vehicle went into limp mode, showing alerts for “Powertrain Malfunction / Reduced Power” and a “High-Voltage Battery Warning.” The vehicle is available for inspection if requested. How was your safety or the safety of others put at risk? The incident occurred while driving on the freeway at 75–77 mph, which significantly increased the risk of a crash. The sudden loss of power in heavy traffic was dangerous and could have led to a collision. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The issue has been documented through the Ford app and in-vehicle warning messages, and I am in the process of waiting for a diagnostic to be completed by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Waiting for dealer to look at it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, immediately before and during the failure, the vehicle and the Ford app displayed messages indicating a powertrain malfunction/reduced power, along with a high-voltage battery warning alert. Additional description: While driving on the freeway at approximately 75–77 mph, the vehicle suddenly entered limp mode with a dramatic reduction in speed and power. Warning lights for a powertrain malfunction and high-voltage battery appeared. This created an unsafe situation in high-speed traffic. The vehicle had approximately 1,459 miles at the time of the incident. This also happened on my 2022 ford mustang Mach E 8 other times. VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)