NHTSA Complaint #11651709 — 2013 FORD FLEX STEERING

Complaint Details

ODI Number	11651709
Vehicle	2013 FORD FLEX
Component	STEERING
Date of Incident	March 29, 2025
Date Filed	March 31, 2025
Mileage	131,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The contact owns a 2013 Ford Flex. The contact stated that while driving at approximately 55 MPH, there was a beeping sound coming from the vehicle with the messages "Electronic Power Steering Assist failure", "Service Advance-trac", and "Power steering assist fault" displayed. Additionally, the traction control warning light was illuminated. The contact stated that simultaneously the steering wheel became extremely firm. The vehicle was taken to an independent mechanic, where it was diagnosed that the electronic rack and pinion steering needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 131,000.

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