NHTSA Complaint #11651363 — 2020 FORD F-350

FUEL/PROPULSION SYSTEM issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report
Fire 1 Injury

Complaint Details

ODI Number 11651363
Vehicle 2020 FORD F-350
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire Yes
Injuries 1
Deaths 0
Vehicle Towed No
State TX

Consumer Description

We were leaving Kerrville Tx around [XXX] on our way to Colorado for a fishing trip. We got to Colorado City Tx 3:45pm to refuel and grab a late lunch, we left at 4:30pm. We went through Snyder and Post Tx and approximately 5:45pm 1.2 miles southeast of Southland Tx, I had a warning come up on the dash saying Low Fuel Pressure and Reduced Engine Power and had smoke coming in then I pulled over asap and upon opening my door flames hit my leg and even more smoke began to fill the cab rapidly. We were fighting for our life’s. You could see fuel dripping/ flowing driver side under hood, location secondary fuel filter you can even see a trail on the pavement. I knew I had to move quickly and grabbed my 2 fire extinguishers and put to use and after I started throwing all combustibles and as many tools used on the ranch away from the vehicle. 6 Great Samaritans helped with 7 fire extinguisher as we made time to be able to separate truck and trailer by pulling the trailer from the back. But with 8-9 fire extinguishers did not put it out which is a serious problem, I now unfortunately know the taste of fire extinguishers and vehicle smoke. I got all combustibles and the trailer separated and I knew the truck was gone and I needed to get away, It seemed something was fueling it! It all happened so quickly. [XXX] and [XXX] was closed. The first firetruck with water showed up at 6:07pm and the cab of the truck had completely melted away. A Great Samaritan offered to haul the saved trailer to an rv park. I Thanked the Great Samaritans, Firefighters and Sheriff for the help with the unbelievable shocking event that had just happened. 7:05 we were in route to the rv park as the Sheriff cleared me to go. Now I have been dealing with smoke inhalation. I have never seen such an intense fire and it had me fight or flight mode. Truck had been maintained to the up most. This was a very traumatic event and has affected my breathing, sleep, PTSD and my confidence to drive INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

Related Complaints for the 2020 FORD F-350

Other FUEL/PROPULSION SYSTEM Complaints

#11718642 A component has not yet failed but an existing recall (Ford recall 24S78 / NHTSA ID 24V957) describes the potential f...
#11689394 I have sent in a previous complaint as our truck would die in the middle of the road, due to the fuel pump. It is un...
#11684934 When exiting the interstate and coming to a complete stop at the bottom of the exit ramp we went to make a right turn...
#11663490 Ford issued recall 24S78 in December of 2024. This recall addresses a known safety issue with the fuel system. It's...
#11659404 I own a 2020 Ford F-350 with the 6.7L Power Stroke diesel engine. It uses the Bosch CP4 high-pressure fuel pump, whic...

Recent Complaints for the 2020 FORD F-350

#11716226 STEERING Ford sent this recall letter in October, 2025. It’s unbelievable, and unacceptable that Ford would describe a “potent...
#11715544 POWER TRAIN Driving the vehicle at highway speeds (around 55mph). Driver hear a loud hum, lost power and needed to pull over. The...
#11711251 STEERING This recall has been going on for over three months. I have canceled vacations and other trips due to the severity of...
#11704106 STEERING This has occured multiple times. While driving on freeway at speeds between 65 and 75 MPH and hitting rough asphalt, ...
#11704106 SUSPENSION This has occured multiple times. While driving on freeway at speeds between 65 and 75 MPH and hitting rough asphalt, ...
Check any vehicle history by VIN - Free vehicle history report