NHTSA Complaint #11651349 — 2010 SCION XB

This complaint is concerning Bridgestone All Season Tire (BL 205/55R 16). I was driving on the road and all of a sudden the steering wheel was moving back and forth and the right front tire was bouncing uncontrollably while was while driving. My car was pulling to the right as I drove, creating a dangerously unstable driving condition, This issue posed a significant risk not only to my safety but also to others on the road, as the inability to control the vehicle could result in an accident. I pulled over, and saw that the tire was not flat. I was two blocks from the sister store in Halladale. I asked for the manager to look at my wheel as it is under warranty. The manager said it was a bubble in the tread of the tire. I asked the manager since this is a manufacturer defect, can I get tire replaced at no charge. He said he would replace it not for free, but he would prorate the tire. He gave me the estimate and I informed him that since I bought the extended warranty, mounting and balancing was supposed to be free of charge. He says he can't honor the warranty. He not only charged me for the mounting and balancing, but charged me for another warranty! (that they won't honor) The warranty was good for 40,000 miles and this tire only had 16,000 so I felt I was treated unfairly, I called Firestone customer complaint line several times and they said the district manager would call me to rectify my issues, but no one ever called me back. I went to another tire shop to purchase another tire. I took pictures of the bubble on the tire.