NHTSA Complaint #11651338 — 2019 FORD FUSION

The contact owns a 2019 Ford Fusion. The contact stated that while starting the vehicle, there was a loud clanking noise coming from the engine compartment, with the check engine and transmission warning lights illuminated. The vehicle was able to restart. The vehicle was towed to the dealer, where it was diagnosed and determined that the flex plate had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 126,000.