NHTSA Complaint #11651337 — 2017 FORD EXPLORER

In November of 2024 my 2017 Ford Explorer XLT began to vibrate and shake immensely when put into drive or reverse. The vehicle was taken to repair shop to diagnose the problem, and I was informed that the codes came back as a FORD recall for a torque converter. The vehicle was taken to Karl Flammer Ford in Florida for another diagnostic and I was informed that there was NO RECALL for a torque converter failure from the Chicago plant where my vehicle was manufactured. Ford Motor Company issued a Customer Satisfaction Program 20N07 for engine and 6F35 transmission, also CSP 20B27 in October 2020. It states that: "this program extends the warranty coverage of the automatic transmission torque converter for (12) months from the RO date of Powertrain Control Module reflash under Customer Satisfaction Program 20B27 (I bought vehicle 2/2021). It also states that: "the vehicles covered by this program are Ford Explorers 2016-2019 from assembly plants Louisville and Chicago, build dates Sept. 29, 2014 through March 3, 2019. However, FORD is not honoring the Customer Satisfaction Program. Basically, I bought a vehicle from a dealership with an existing Power Train problem that could have been repaired under an out of date recall (failure to disclose). My vehicle is now inoperable at 80,000 miles and I have to spend $6,500 for a new transmission that should be covered through FORD. Shame, Shame. This major issue needs to be RECALLED at this point.