NHTSA Complaint #11651320 — 2022 CHEVROLET EQUINOX

I had purchased a brand new 2022 chevy equinox from a local dealer in July 2022. Since then, my car had to be towed twice for the infamous shift to park issue. Both times, I was left without a car for over a week. When the shift to park issue happens, the car cannot be turned off. Both times this issue happened, the dealership had to unplug the battery because they could not get the car to shut off. Both times, the dealerships refused to fix the problem despite the car being under warranty. This most recently happened on [XXX]. The car was towed to the Courtesy Chevy Dealership in San Diego. There were two service representatives looking at the car when I dropped it off. They both could not figure how to get the car to turn off, so they proceeded to remove the battery. After a long wait of many days (despite the dealership promising to have an answer in 2 days), they told me they could not find anything wrong with the car. I was told since they could not replicate the issue, they could not do anything about it. This is a big problem for a few reasons: 1.) This shift to park issue is very well known for GM models. There were even multiple service bulletins instructing GM dealerships on how to fix the issue. I brought this up with the service team and the representative noted that this fix was probably what the car needed, but could not be done because the problem was not replicated in the dealership. 2.) The shift to park issue cannot be manually replicated. The service team is aware of this, but kept using this excuse. The two service representatives saw the issue themselves when the car was towed to their location. 3.) The service team said they could not run any diagnostics on the check engine light because the battery was d