NHTSA Complaint #11651185 — 2024 FORD F-350 SD

The contact owned a 2024 Ford F-350. The contact stated that while driving at approximately 55 MPH, the steering wheel seized, causing the front passenger side to crash into the front driver side of a commercial vehicle. No warning lights were illuminated. The vehicle ricocheted and rolled over to the driver's side, and did a 180 turn where the tires came to a stop at the bottom of a hill; however, there was no property damage. The air bags deployed. The vehicle was towed to a tow lot, where the vehicle was deemed totaled due to severe front tire damage. The vehicle was then towed to a salvage lot, where it was informed that the link to the ABS unit failed and there was a connectivity issue with the steering module that could have possibly caused the failure. A police report was filed. Due to the impact, the contact's wife broke her right wrist and immediately sought medical attention; the contact's wife was seated on the front passenger side. No one outside of the vehicle was injured. The manufacturer was notified of the failure. The failure mileage was approximately 15,000.