NHTSA Complaint #11650908 — 2019 HYUNDAI TUCSON

The contact owns a 2019 Hyundai Tucson. The contact stated while driving 70 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 30 MPH. In addition, the check engine warning light was illuminated. The vehicle was driven to the shoulder of the road. The vehicle was then driven to the residence. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The contact stated that the failure had occurred nine times, including six times while driving on major highways. Additionally, the contact stated that the computer software was updated, and the knock sensor was replaced twice due to the failure. The manufacturer was made aware of the failure, and a case was filed. The contact was informed of a possible buyback offer; however, the offer was reviewed and declined. The failure mileage was 60,000.