NHTSA Complaint #11650818 — 2020 FORD F-350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11650818
Vehicle	2020 FORD F-350
Component	STEERING
Date of Incident	March 25, 2025
Date Filed	March 26, 2025
Mileage	125,924 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

The contact owns a 2020 Ford F-350. The contact stated while driving 5 MPH, the steering wheel became inoperable. The contact stated that the steering wheel was turning in a circular motion. There were no warning lights illuminated. The contact was able to stop the vehicle. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the steering drive line drive shaft U-joint needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 125,924.

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