NHTSA Complaint #11650756 — 2019 KIA SOUL

I am experiencing excessive oil consumption and potential engine failure in my 2019 Kia Soul. Despite regular maintenance, my vehicle has suffered from multiple major repairs, including a top-end engine rebuild and catalytic converter replacement in 2024. The excessive oil consumption issue persisted, ultimately requiring a full engine replacement in 2025. Kia has delayed repairs and provided minimal support, leaving me without a vehicle for extended periods. Service History & Progression of the Issue: March 11, 2024: Took my vehicle to Planet Kia dealership after noticing excessive oil consumption and performance issues. Kia initiated an oil consumption test but did not approve immediate repairs. May 2024: Kia performed a top-end engine rebuild instead of replacing the engine, even though significant oil loss continued. December 2024: The catalytic converter was replaced, likely due to prolonged oil burning and engine inefficiencies. January 22, 2025: Returned the vehicle to Kia as the excessive oil consumption issue worsened, and the engine was struggling to function properly. March 2025: Kia finally approved a full engine replacement, but my vehicle has now been in service for over 137 days, and the repair process has been delayed due to missing parts. March 26, 2025: Planet Kia has not provided clear updates on beginning or completion of engine replacement despite having all parts in-house. Safety Concerns: Risk of Engine Failure: If the engine runs low on oil, it can seize while driving, creating a dangerous situation. Potential Fire Hazard: Excessive oil consumption could lead to overheating and increased fire risks, as seen in similar Kia engine-related recalls. Manufacturer Delays & Accountability: Kia has known about oil consumption issues for years but continues to delay solutions for affect