NHTSA Complaint #11649907 — 2021 CHEVROLET BLAZER

I just got off work, and when I start my vehicle, my infotainment screen that I use for GPS and other features that are included in the safety of the car, and the screen just says, “Update Failed, Return to Dealer.”. The service advisor at Chevy says that this happens and that there is nothing they can do besides replace the entire radio, at a cost of $2000 with Labor. I also researched the issue online and there are dedicated websites to this very issue with multiple year and models in the Chevy lineup that uses the Chevy MyLink infotainment center. Which is in every vehicle they sell. So currently I’m unable to access any radio, GPS, safety cameras around the vehicle, or any of my OnStat Emergency Services that come with the vehicle due to an update that I never asked for, or even attempted to install. And for Chevy to not replace the radio but instead recognize it’s a problem but still charging you to fix something that they know is defective.