NHTSA Complaint #11649821 — 2019 CHEVROLET COLORADO

The contact owns a 2019 Chevrolet Colorado. The contact's husband stated that while driving 20 MPH, while attempting to turn into a parking lot, and another vehicle was attempting to exit the same parking lot, the brake pedal was depressed; however, the vehicle failed to respond. There were no warning lights illuminated. The contact's husband depressed the brake pedal, the brake pedal seized, and the contact had to veer and downshift to first gear to avoid crashing into the other vehicle. The vehicle was taken to an independent mechanic who diagnosed the vehicle with vacuum pump failure and a fractured part from the vacuum camshaft. The vehicle was not fully repaired. The local dealer was contacted; however, the vehicle was not repaired by the dealer because the vehicle was not under recall and parts were on back order, as per the dealer. The manufacturer was made aware of the failure and referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 130,000.