NHTSA Complaint #11649356 — 2016 NISSAN ALTIMA

I am the new owner of a 2016 Nissan Altima with approximately 179,000 miles, and I am experiencing a complete transmission failure despite Nissan’s claims that their CVT transmissions are reliable. After researching, I discovered that Nissan has faced multiple class-action lawsuits regarding faulty CVT transmissions, which led to warranty extensions in the past. However, I was told by Nissan Customer Affairs that those extensions have ended, and they refused to offer any assistance, even though this is a well-documented, known defect. As a new owner, I do not have access to the vehicle’s full service history, but there are no reported service issues or previous transmission failures according to the BAR website. Regardless, this failure is consistent with thousands of other complaints from Nissan Altima owners, and it is unacceptable that Nissan refuses to take responsibility. Additionally, there are two active recalls on my vehicle (hood latch and door handle issues), but I cannot even bring the car in for recall repairs due to the transmission failure. I am requesting that Nissan takes this matter seriously. If Nissan continues to ignore its responsibility, I will escalate this complaint further.