NHTSA Complaint #11649195 — 2019 TOYOTA HIGHLANDER HYBRID

The contact owns a 2019 Toyota Highlander Hybrid. The contact stated that while driving at various speeds, there was an oil leak coming from the upper oil pan. No warning light was illuminated. The vehicle was taken to a local dealer, where the dealer attempted to repair the leak with a seal. The failure reoccurred. The vehicle was taken back to the same local dealer where an oil pan bolt was replaced; however, the failure persisted. The manufacturer was contacted. The vehicle was taken to another local dealer, Nalley Toyota of Roswell (11130 Alpharetta Hwy, Roswell, GA 30076), and was repaired, and the gaskets were sealed to the upper and lower oil pan. The vehicle was repaired; however, the failure persisted. The vehicle was taken back and remained with a second local dealer for additional repairs. The failure mileage was approximately 3,033.