NHTSA Complaint #11649008 — 2020 FORD FUSION

The contact owns a 2020 Ford Fusion. The contact stated that after starting the vehicle, while the vehicle was idling, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to two independent mechanics, and unknown repairs were performed on the vehicle; however, the failure persisted. The contact took the vehicle to a dealer, where a diagnostic test was performed. The diagnostic test determined that the flex plate was cracked and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 117,000.