NHTSA Complaint #11648979 — 2021 GMC SIERRA 1500

After 2 years of owning the vehicle, after every oil change, it would indicate low oil just before an oil change causing for us to add an additional a quart of oil to keep it running smoothly. We informed the service technician of the situation on multiple occasions and no further inspection was completed, and just an oil change was serviced. After a few months we noticed the engine was running rough and a white smoke coming out of the exhaust on acceleration then the check engine light came on. We brought the car to get tires replaced and to service the check engine light, the technician stated that the check engine light a failure in the catalytic converter. We brought the vehicle to the local GMC service center, where they indicated that the we required a replacement engine because of catastrophic engine failure. We reported that the check engine light was due to catalytic converter failure. The service technician ensured that the priority was the replacement of the full engine not indicating what was the main cause of engine failure stating that the catalytic converter could have led to the failure of the engine as well. We replaced the engine, and after 3 months of vehicle being in the shop the engine was replaced. Three days after receiving the vehicle, a check engine light came on. We did not drive the vehicle until we had to return it back to the service center. The service technician stated that it is due to a lack of communication from the engine to the ECU. The technician called the following Monday stating that the check engine light was due the catalytic converter. We told the technician that was the primary reason that the customer the vehicle in the first place. We asked if there was an alternative to replacing the catalytic converter since we already paid 12k for the engine replacement. We asked if they had taken apart the catalytic converter to confirm its not a sensor issue. They replied that the codes indicates its the whole converter.