NHTSA Complaint #11648902 — 2023 GMC YUKON

Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.