NHTSA Complaint #11648063 — 2015 CHRYSLER 200

We purchased our vehicle brand new in 2015 with 6 miles on it. 1. The vehicle has always shifted hard, but every time I brought it up at the dealership I was told that "the car is just learning my driving habits" Here we are 10 years later and my car is still shifting hard and it still won't fall into gear like it's supposed to. 2. Within the first 6 months the airbag light came on and would throw a warning message on the display, to have it checked. Even after acknowledging that I had seen the message it would beep at me and come on almost immediately. I took it in to the dealership on 3 different occasions while it was still under the 3 year warranty. The first two times I asked about it the dealership told me that they found a water bottle stuck under the passengers seat and that it was causing the wires to not stay connected. They claimed that it fixed the problem each time. The third time I took it in I made sure there was no trash under the seat and reset the light. After a day or so the warning light came back on. This time they said they would replace the parts under the seat, but I went to pick up my vehicle the dealership seemed confused about what was supposed to have been done. Then they said it was all fixed and hustled me out the door. I've asked about the issue at least 2 more times since being out of warranty. The dealership wants me to pay nearly $2,000 to have it fixed even though they say there's a known issue. And when my son and I were hit from the side in 2022 the airbags didn't deploy and I'm guessing it has to do with that light being on still to this day.