NHTSA Complaint #11647868 — 2017 FORD F-150

To Whom It May Concern, I am filing a complaint regarding a premature engine failure in my 2017 Ford F-150 Platinum (VIN: [XXX] ), which has only 88,000 miles and has been meticulously maintained at an authorized Ford dealership. Despite following all scheduled maintenance, I am told I must replace the entire engine for nearly $20,000. Over the past two years, I have spent over $2,000 on repairs (outside of standard maintenance), including replacing the cam phasers due to a known issue. After that, I experienced engine bank problems. The turbo was not properly reconnected during a later service, requiring immediate correction. The truck ran fine until one day, on a short 10-mile drive, I received a low oil pressure warning and had it towed back to Chapman Ford, where I was informed that the engine had failed. This failure is unexpected and unreasonable for a vehicle that has been properly maintained and used primarily for highway driving. It has created a severe financial burden, especially as I transition to self-employment, support a college-bound daughter, and manage transportation as a one-vehicle household. Given numerous reports of similar 3.5L EcoBoost engine failures, I urge the NHTSA to investigate whether this is a systemic issue. Consumers should not face catastrophic engine failures at such low mileage, especially in a vehicle marketed for durability. I appreciate your attention to this matter and look forward to any steps the NHTSA may take. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)