NHTSA Complaint #11647693 — 2005 TOYOTA COROLLA

Complaint Against Ben Nielsen Skyline Automotive – Faulty Repairs & Lack of Response I am filing a complaint regarding incomplete and faulty repairs performed on my household’s 2005 Toyota Corolla CE at Ben Nielsen Skyline Automotive on November 22, 2024 (Invoice #1 attached) and January 3, 2025 (Invoice #2 attached). During my first visit, the mechanic identified an oil leak, added dye to locate the source, and instructed me to return after 100 miles for further repairs. I followed these instructions and returned on January 3, 2025, when the shop also adjusted the tie rod and installed new rear brakes. At the time, I trusted that the work had been completed to a professional standard and that my vehicle was safe to drive. However, during a visit to Shirlington Shell on February 22, 2025, for an unrelated inspection (Invoice #3 attached), their mechanic raised serious concerns about the quality of repairs done by Ben Nielsen Skyline Automotive: - The tie rod adjustment was not completed properly, which the second mechanic stated made the car potentially unsafe to drive (video evidence available upon request). - The fluid leak was not fully resolved. - The rear brakes installed by Ben Nielsen Skyline Automotive are making noise, suggesting they were not installed correctly. These issues indicate that the repairs I paid for were either incomplete or improperly performed, leading to safety concerns and additional costs to diagnose and correct the problems. After discovering these faults, I made multiple attempts to contact Ben Nielsen Skyline Automotive via phone and email to request a resolution, including a full reimbursement for the tie rod adjustment, fluid leak repair, and rear brake installation. Unfortunately, my email messages and calls have gone unanswered, leaving me no choice but to escalate this matter.