NHTSA Complaint #11647687 — 2017 FORD F-250

The contact owns a 2017 Ford F-250. The contact stated that while driving at an undisclosed speed, the steering wheel became stiff and difficult to turn in either direction. In addition, the contact stated that the vehicle lost automotive power. The contact was able to veer over to the shoulder of the roadway; however, the vehicle failed to start and was towed to the residence. The message "Low Fuel Pressure" was displayed on the instrument panel. The vehicle was towed to a local dealer where it was diagnosed that the CP4 high-pressure fuel pump needed to be replaced. The vehicle was repaired at the owner's expense. The local dealer was contacted and informed that the failure was a manufacturing defect; however, the vehicle was not diagnosed or repaired. In addition, the vehicle was inspected at the scene by a certified Ford mechanic who determined there was metal shavings inside the fuel injector, fuel pump, and the fuel system was flushed. The contact related the failure to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 156,000.