NHTSA Complaint #11647555 — 2024 ENTEGRA CONDOR

Jayco/Entegra builds the Granite Ridge/Condor (same RV, just different brand names) on a Ford Transit chassis. Jayco upfits the Transit with a 2" lift that includes a Hellwig rear sway bar. The sway bar is connected to the chassis with a link (a steel rod.) The link is being installed incorrectly, resulting in complete detachment of the sway bar from the link, defeating the purpose of the sway bar. Because the sway bar is important to the stability of the vehicle, failure of the sway bar can result in excess body roll of the vehicle in high winds or when turning, potentially leading to a roll-over accident. The upper end of the link is connected to the vehicle chassis by a bolt that attaches to the frame of the vehicle. The lower end of the link connects to the sway bar by use of a bolt, some bushings and a nut. Jayco is failing to install the lower nut or is installing it in such a way that it becomes detached from the bolt. Jayco has acknowledged that their installation is incorrect. In their email to me, dated 2/17/2025, they admitted to me: "Good afternoon [XXX] , The original problem was the installer was leaving the Ford washer on & putting another washer that was in the rear stabilizer kit (too many washers). There should only be 1 washer & than the lock nut, tightened to 52 ft. lbs. & the threads of the bolt should extend through the locking nut. As of current there has been no bulletin released yet. Wayne Wigner Customer Service Specialists" Even though they have known about the problem since at least September, 2024, they have yet to offer a correction. They also continue to sell new vehicles that have not been corrected! In a recent poll of owners on Facebook, 20 out of 26 owners reported their sway bar nuts were missing! I have repeatedly asked Jayco to offer a remedy ASAP as this is a dangerous condition. One concern I think most of us owners have is that Jayco will require us to bring our RVs to a dealer, which could delay repairs by months. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN