NHTSA Complaint #11647393 — 2022 GMC TERRAIN

The backup camera on my vehicle stopped working completely, displaying a blank screen. All other cameras and sensors continue to function normally. The dealership identified the issue as the camera having “shorted out” and is replacing it with a completely new unit. The faulty camera is currently with the dealership, and I assume it would be available for inspection upon request. It is being replaced and I will receive a bill in a few days (Wednesday March 10, 2025). The backup camera is a critical safety feature designed to prevent collisions with pedestrians, objects, and other vehicles when reversing. Without a functioning camera, visibility is significantly reduced, increasing the risk of an accident, especially in crowded parking lots or areas with low visibility. The sudden and unexplained failure of this system is a serious safety concern. Yes, the dealership confirmed the issue when I brought my vehicle in for inspection. They determined that the camera had “shorted out” and ordered a full replacement. The vehicle has been inspected by the dealership, which is handling the replacement. To my knowledge, no manufacturer representatives, police, or insurance agents have examined the issue. There were no warning lights, error messages, or other indications before the failure. The backup camera was functioning normally, then suddenly stopped working, displaying a blank screen. I have heard that Cadillac and GMC Acadia models have experienced similar backup camera issues, leading to recalls due to sudden failures. Given that my vehicle’s camera “shorted out” without warning, I believe this may be part of a broader issue affecting GM vehicles. If this is a recurring problem, it poses a serious safety risk and should be investigated further.