NHTSA Complaint #11647009 — 2021 GRAND DESIGN SOLITUDE

Frame failure. We had a fixed window fall off. Grand Design sent me a replacement window but I had to pay to have it installed. Then I had a trim piece fall off of the front-side and the identical piece on the opposite side was starting to come off. We also had sawdust appearing upfront when we would arrive to our destination and the front floor was starting to make noise when we walked. I also noticed the under-covering around the rv hitch going up into the rv when I hooked it up to my truck. Several screws have sheared in the compartment door frames. GD had the dealership take measurements/do test to confirm frame issues. GD sent a tech to Great American Rv, dealership in Hammond, Louisiana, to repair my camper along with several others. Supposedly the frame has been repaired, but the GD tech noted extra damages on the off door side of the RV. They said the relief cut on that side is still flexing and that there is a broke weld in the wall. GD stated that the broke weld falls outside of the structural warranty, but will only pay 1/2 of labor. Great American RV said there is another rv currently there with the same issue. It was dropped off at the dealership 12/19/2024 and is still being repaired.