NHTSA Complaint #11646971 — 2019 RAM 1500
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11646971 |
| Vehicle | 2019 RAM 1500 |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
I took my 2019 Ram 1500 to a Ram dealer on 10/21/2024 for the Anti-lock Breaking System Module Configuration Mismatch safety recall 75B/NHTSA 24V-653. There were no warning lights on in my vehicle when it was dropped off. When the dealership attempted to apply the safety recall it caused something in the ABS module to fail, and they then said I needed a new ABS module that will cost $500-$700 to replace. This failure has disabled traction control, antilock braking, and auto start/stop. The dealer said they did not have the ABS module and had no ETA as to when it would be in stock. The ABS module has been out of stock nationally for months with no estimated time of availability. Now, there are warning lamps and messages for the ABS and Traction Control. Now, I am unsure if the vehicle is safe to drive in adverse conditions where ABS and traction control would likely be needed. At the very least, a major part like an ABS Module should be available for a fairly late model vehicle. This defect "repair" has obviously caused the ABS Module failure. The dealer tried to say there was already something wrong with the ABS Module before the repairs were attempted, but neither I nor they noted any warning lamps or messages before the repairs were attempted. If the module had already failed but did not produce any warnings, that sounds like another defect that they should be required to repair.
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