NHTSA Complaint #11646935 — 2014 RAM 1500

The contact owns a 2014 Ram 1500. The contact that the vehicle was included in NHTSA Campaign Number: 22V406000 (Fuel System, Diesel), and a partial repair was performed; however, after an inspection, it was determined that no replacement of the high-pressure fuel pump was necessary, and the additional repair was not performed. The contact stated that within 2,000 miles of receiving the recall repair, while driving at approximately 55 MPH the vehicle lost motive power while attempting to accelerate. The contact coasted to the side of the road however, the contact was unable to turn off the vehicle. After several attempts, the contact shifted to park, restarted the vehicle, and continued driving. The contact stated that there were several unknown warning lights flashing. While driving 40 MPH, the vehicle continued sputtering while attempting to accelerate. While stopped at a stop light and then accelerating, the vehicle only accelerated to 15 MPH and then stalled. The contact was able to restart the vehicle after several attempts. The vehicle was driven to the dealer and the contact was informed that the high-pressure fuel pump could not be replaced since the VIN was no longer under recall related to the failure. The vehicle was taken to a certified mechanic who diagnosed the erratic reading of the fuel pump at the fuel rail and removed the fuel filter that was black and contaminated with metal and debris. The fuel filter was replaced; however, the vehicle was considered inoperable due to fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 203,225.