NHTSA Complaint #11646910 — 2016 LAND ROVER RANGE ROVER

My 2016 Range Rover has been identified in a recall for knuckle which may crack without warning leading to catastrophic failure of the vehicle which could result in injury or death of passengers. I learned of the recall in December of 2024 at which time I discontinued driving the vehicle and contacted Land Rover Rocklin to request replacement of the recalled parts. In acknowledgement of the fact that this vehicle is unsafe to drive until replacement parts can be installed, Land Rover Rocklin provided an Avis rental car. On March 5 I was notified that Land Rover Corporate might not agree to reimburse the dealer for rental expenses while I wait for the defective/recalled parts to be replaced so I was asked to trade in the rental car for a loaner vehicle from the dealership. I agreed to make this exchange. While en route to complete this vehicle exchange I was told by Land Rover Rocklin that I would need to return the rental vehicle to Avis and that they would not be providing me with a dealership loaner car per our original agreement. They further instructed me to collect and drive home my unrepaired, vehicle which had been established for the last two months it sat I their shop as "unsafe to drive." I refused this arrangement and told the dealer they needed to fulfill their agreement with me by providing me with a safe vehicle to drive while I wait for the repairs to be completed according to the recall. I contacted Land Rover Corporate to complain that my vehicle had been unavailable for nearly three months because it was deemed unsafe to drive and to complain that corporate is not taking care of its customers by providing reimbursement to dealers to ensure affected Range Rover owners have safe transportation until the recall repair work is completed. Land Rover stated they have no obligation to provide safe vehicles for affected owners and they are recommending owners drive their unrepaired vehicles despite catastrophic failure risk. Unacceptable.