NHTSA Complaint #11646818 — 2023 FISKER OCEAN

I recently encountered a series of issues with my Fisker Ocean One (FOO) following a partial software upgrade at A1 Autobody in Fremont, CA. The service center performed an incomplete software update, leaving several modules pending for over-the-air (OTA) updates to reach version 2.2.​ [XXX] Software Version Discrepancies Initially, my vehicle's dashboard displayed the previous 2.1 version, indicating the absence of the critical T-REX upgrade. Unexpectedly, the dashboard later showed version 2.2 (1/3) without any notification from Fisker regarding this partial update. This lack of communication left me uncertain about the status and completeness of the software installation.​ Fisker App Connectivity Issues Concurrently, the Fisker App ceased functioning correctly, consistently showing my car as "offline." This issue prevents me from remotely unlocking my vehicle, a significant concern given the frequent unreliability of the key fob. This problem has been reported by other Fisker owners as well. ​ reddit.com [XXX] [XXX] [XXX] Safety and Reliability Concerns The inability to access my vehicle remotely poses safety risks, especially if the key fob fails. Additionally, the incomplete software update may affect other vehicle functionalities, potentially compromising overall safety and performance.​ Steps Taken and Recommendations I have attempted to resolve the app connectivity issue by reinstalling the Fisker App and re-pairing my device, but these efforts have been unsuccessful. I am seeking assistance to restore the app's functionality and complete the software upgrade to version 2.2 to ensure all systems operate as intended.​ I urge Fisker to improve communication regarding software updates and provide timely support to address these issues, ensuring a safe and reliable experience for all owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)