NHTSA Complaint #11646772 — 2023 GMC YUKON

i was with my entire family 3 hours from home on a ski trip loaded with gear and the motor decided to go. i had to pull into an abandoned lot, leave my family in a car with no heat, walk 6 miles up a mountain to get another vehicle and pick up the family. Then i had to call a local tow company to drive out pick up the vehicle and myself and drive 3 hours home drop the vehicle at the dealer and then myself at home. The vehicle was not even pulled in for 2 weeks to be looked at (no other vehicle was available) and then they told us the motor was shot - lifters cam and other things and that the head gasket was on back order indefinitly. This happened the beginning of February its now March 6, the vehicle is in pieces at the dealer with no time frame of when we can get it back. Meanwhile its costing me 1670$/ mo plus insurance. For a 100k$ vehicle to go with 30k miles is wildly unacceptable. I have had no luck getting a return call from a representative with GM which is why i am filing this complaint now.