NHTSA Complaint #11646723 — 2016 FORD FUSION HYBRID

The contact owns a 2016 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was turned; however, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the trunk latch was independently unlocked. The contact stated that the trunk failure had started in 2023. The vehicle was towed to an independent mechanic where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 123,000.