NHTSA Complaint #11646697 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine made an abnormal rattling sound, and the vehicle lost motive power. There was thick white smoke coming from the exhaust pipe. The check engine warning light flashed but had not remained illuminated. Upon inspection, the contact discovered that there was no engine oil in the engine. The contact added engine oil, but the failure persisted, and no leaks were found. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Technical Service Bulletin: 20-2100 (Low Coolant, White Exhaust Smoke And/Or Illuminated MIL). The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under the TSB. The failure mileage was approximately 105,000.