NHTSA Complaint #11646604 — 2022 CHEVROLET TRAX

The contact owns a 2022 Chevrolet Trax. The contact stated while driving 50 MPH, the vehicle failed to operate as designed. The trunk light illuminated, and the message to “Keep Eyes on the Road” was displayed, because it might cause a serious accident or death. The contact stated that her garage was broken into, and there was a key fob in the glove compartment, and shortly after the break-in, the vehicle stopped operating properly. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be re-coded. The vehicle was re-coded along with the key fob; however, the failure persisted. The vehicle was not repaired for the most recent failure. The contact believed that the OnStar system had been hacked. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.