NHTSA Complaint #11646420 — 2017 FORD F-150

The contact owns a 2017 Ford F-150. The contact’s husband attempted to start the vehicle; however, the vehicle failed to start. The contact tested the battery, but no issue was found. The vehicle was towed to the dealer who diagnosed the vehicle and determined that the starter had failed. The starter was replaced; however, the vehicle failed to start. The dealer then diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The dealer informed the contact that it could be 1 - 2 months before the engine would be received to perform the engine replacement. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 118,000.