NHTSA Complaint #11646407 — 2014 KIA SORENTO

I purchased my 2014 kia sorrento 3.3 SX in February of 2016. I was not informed at all about any issues with the engine or that there were any recalls concerning my vehicle. I have email correspondence from the dealership where years following my purchase of any safety recall notices. I had regular oil changes and normal maintenance. In March of 2024 my engine was stalling out and it smelled like burning plastic and wasn't turning over appropriately. I took it to the kia dealership and was told that the recalls had expired and that my vehicle had no oil, the engine was going to seize and I needed a new engine. Again I wasn't told at that time of any safety recall information that could lead to engine failure and or fire. I then took it to another local mechanic and had it diagnosed. I was told that I needed a nee engine that my hand gasket had blown due to premature bearing wear and severe leaks. I brought it home and I was too afraid to drive it. Then in 2025 I received another recall notice. I contacted Kia customer care and was advised that I might ne eligible for a engine rebuild, that I should have it towed to the local dealership for diagnostics to be ran yet again. The kia adviser in the service department said she was filing a claim with kia engineers and that she needed my registration and drivers license. After a week she contacted me saying my claim was denied and that my choices were to pay $13, 000 for an engine replacement or accept a trade in of $500. Again information was withheld from me concerning this vehicles recalls. At this point I am completely dumbfounded as to what to do next. My sorrento was paid off and only had 118,000 miles on it and they refused to cover anything under the 10temr or 150,000 miles extended warranty.