NHTSA Complaint #11646257 — 2019 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11646257
Vehicle	2019 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	November 20, 2024
Date Filed	March 4, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

PARASITIC BATTERY DRAIN. I JUST BOUGHT THIS USED SUBARU OUTBACK IN JULY 2024. SINCE THEN, (WITHIN 8 MONTHS) THE CAR HAS HAD A DEAD BATTERY TWICE, IN 11/24 AND 2/25. I HAD TO HAVE THE CAR JUMPED STARTED BY AAA SERVICES. THIS IS MORE THAN AN INCONVENIENCE NOW. IT HAS BECOME A SAFETY ISSUE IF MY CAR WON'T START IN AN EMERGENCY SITUATION. I HAVE TAKEN THIS TO THE DEALER WHERE I BOUGHT IT AND THEY DIAGNOSED A 6 DAY BATTERY DRAIN TIME. SEE UPLOADED INVOICE. THIS IS A KNOWN FAULT REGARDING THE DATA COMMUNICATIONS MODULE (DCM) PREVIOUS SETTLEMENT AGREEMENTS ONLY REIMBURSED FOR COSTS OF BATTERY REPLACEMENTS, DIAGNOSIS UP UNTIL 2023. THE UNDERLYING PROBLEM IS NOT FIXED

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