NHTSA Complaint #11646125 — 2008 PONTIAC G6

GM claims to have already completed a safety recall for Power steering, but I didn't see any issues with the power steering prior to them doing this service except for the "Power steering" message on the display. The only reason I brought in at that time (5/18/2023) was to replace the gauge cluster which they also had to replace a second time due to faulty replacement. And now the new issue with power steering still continues to persist (steering wheel locks up while driving). Also the "Power steering" error message was never cleared after the initial service. I have a carfax report showing the power steering being serviced by 2 other GM dealerships after the initial service. This is an electric power steering system so there's no fluid that can leak and should not need serviced multiple times in the same year. They now refuse to fix the issue saying that it's now my problem because the part they replaced is out of warranty. The customer service rep for GM told me there wasn't anything more they could do because it's a 2008! I'm sorry but that should not matter considering the car is still under 200k miles and only 10000 miles were driven before we took it back the second time, and 2000 miles before taking it back the third time. They also claimed that safety was their primary concern at the same time they tell me there's nothing more they will do. This definitely a safety concern but GM doesn't actually care. I'm trying to prevent an accident but they are not. I really hope a pedestrian doesn't step out in front of me the next time the steering wheel locks up because I won't be able to swerve to miss them.