NHTSA Complaint #11645914 — 2025 KIA K4

The contact owned a 2025 Kia K4. The contact stated while driving at various speeds, the vehicle was pulling to the left unintendedly. The contact stated that upon disengaging the Lane Keep Assist, the failure recurred while driving. The vehicle was taken to Discount Tire, where the tire pressure was adjusted. The vehicle was taken to the dealer, where an alignment was performed; however, the failure persisted. The contact stated while exiting the expressway and driving approximately 30 MPH, the vehicle veered to the left unintendedly, causing the contact to lose control of the vehicle. The vehicle veered off the road and crashed into a ditch, and the vehicle faced oncoming traffic. Several unknown warning lights were illuminated after the crash. The air bags did not deploy. The contact hit the middle of her forehead against the steering wheel and sustained a bruise. The contact did not seek medical assistance. The contact was able to exit the vehicle. No police report was filed. There was no property damage. The vehicle was towed to a tow lot. The vehicle was then towed to a second dealer autobody repair shop, Glassman Collision Center (22250 Telegraph Rd, Southfield, MI 48033), where the contact was informed that the driver's side of the vehicle and the transmission were damaged. The vehicle was totaled. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that a complaint had been sent to the dealer, and that she would be contacted by the dealer. The failure mileage was approximately 1,300.