NHTSA Complaint #11645771 — 2025 HONDA PILOT

Subject: Safety Complaint Regarding Adaptive Cruise Control Malfunction – 2025 Honda Pilot Dear NHTSA Office of Defects Investigation, I am filing a formal complaint regarding a recurring safety issue with my 2025 Honda Pilot, which I purchased in September 2024. The vehicle’s Adaptive Cruise Control (ACC) system frequently and unexpectedly turns off while driving on the highway, creating a serious road safety hazard. This issue has been happening intermittently since I bought the vehicle, and despite bringing it to Honda’s attention, they have not acknowledged or addressed the problem. The sudden deactivation of the ACC system can cause unexpected speed changes, forcing the driver to react quickly and potentially leading to hazardous driving conditions. Given the increasing reliance on driver-assist technologies, such malfunctions pose a risk to both the driver and other motorists on the road. I have reported this issue to my local Honda dealership, but they have not provided a permanent resolution. I am concerned that other Honda Pilot owners may be experiencing the same problem, which could indicate a widespread defect. Therefore, I urge the NHTSA to investigate this matter thoroughly and take appropriate action, including issuing a recall if necessary, to prevent potential accidents. Please confirm receipt of this complaint and inform me of any next steps. I am available to provide further details or documentation as needed. I appreciate your prompt attention to this critical safety concern. I also attached photos of the said issue. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)